Refund policy

Last updated: September 15, 2026

At Fazvella, we want you to shop with confidence. If you are not completely satisfied with your purchase, our return policy provides you with 30 days from the date you receive your order to request a return.

1. Return Eligibility

To be eligible for a return, your item must:

Be returned within 30 days of receiving your order.
Be in the same condition in which you received it.
Be unworn and unused.
Have all original tags attached.
Be in its original packaging.
Include a receipt or other valid proof of purchase.

Items that do not meet these requirements may not be eligible for a return.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: fazvella@gmail.com

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

If your return request is approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at fazvella@gmail.com and provide details of the issue. Where appropriate, please include photographs of the item and its packaging so that we can assess the situation and determine the appropriate resolution.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants.
Custom-made or personalized products.
Special-order products.
Personal care and beauty products.
Hazardous materials.
Flammable liquids or gases.
Sale or clearance items.
Gift cards.

If you are unsure whether a specific product is eligible for return, please contact us before placing your return request.

5. Exchanges

We do not process direct exchanges.

If you would like a different product, size, or variant, the fastest option is to return the original item, subject to the eligibility requirements above. Once your return has been received and approved, you may place a new order for the item you want.

6. European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the merchandise, without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must generally be in the same condition in which it was received, unworn or unused, with tags attached and in its original packaging. Proof of purchase may also be required.

This section does not limit any mandatory consumer rights that may apply under applicable law.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

fazvella@gmail.com