Terms of service
Welcome to Fazvella. Throughout these Terms of Service, the terms “Fazvella,” “we,” “us,” and “our” refer to Fazvella.
Fazvella operates this online store and website, including all related content, features, products, services, tools, and customer support services (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
By accessing, browsing, or using our website, or purchasing products from Fazvella, you agree to be bound by these Terms of Service and any other policies referenced on this website, including our Refund & Return Policy and Privacy Policy.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not access or use our Services.
1. Access and Account
By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
When using our Services or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, telephone number, and shipping address.
You agree that all information you provide to Fazvella is accurate, current, and complete.
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.
You may not sell, transfer, assign, or otherwise provide your account to another person without our written permission.
2. Our Products
Fazvella makes reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information displayed on our website are accurate.
However, the actual appearance of a product may vary depending on your device, screen, display settings, lighting, and other technical factors.
We do not guarantee that the colors or appearance displayed on your device will exactly match the physical product.
Product descriptions, specifications, availability, pricing, and other information may be changed or updated at any time without prior notice.
Fazvella reserves the right to discontinue products or limit the quantity of products available for purchase at any time.
3. Orders
When you place an order through Fazvella, you are submitting a request to purchase the selected products.
Submitting an order does not necessarily mean that Fazvella has accepted your order.
We reserve the right to accept, decline, cancel, or limit an order for any reasonable business or operational reason, including product availability, pricing errors, suspected fraudulent activity, payment issues, or shipping limitations.
If we cancel or make a significant change to an order, we will make reasonable efforts to notify you using the contact information provided with your order.
Please carefully review your order information before completing your purchase.
Once an order has been processed, cancellation requests may not always be possible.
Returns and refunds are handled in accordance with our Refund & Return Policy.
By placing an order, you confirm that the products are being purchased for personal or household use and not for unauthorized commercial resale.
4. Prices and Billing
All product prices displayed on the Fazvella website are subject to change without prior notice.
The price applicable to your order is generally the price displayed at the time your order is placed, as reflected in your order confirmation.
Depending on the destination and applicable circumstances, additional charges such as shipping fees, taxes, customs duties, import charges, or other applicable fees may apply.
Promotions, discounts, and special offers may be subject to additional terms and conditions.
If the terms of a specific promotion conflict with these Terms of Service, the specific promotion terms will apply to that promotion.
You agree to provide accurate and complete payment and billing information when placing an order.
You confirm that you are authorized to use the payment method provided for your purchase.
Fazvella reserves the right to refuse or cancel transactions where payment cannot be successfully processed or where we reasonably suspect unauthorized or fraudulent activity.
5. Shipping and Delivery
Fazvella provides shipping services to supported destinations, including customers in the United Arab Emirates and Saudi Arabia, subject to product availability and applicable delivery coverage.
Estimated delivery times displayed on our website or provided during the ordering process are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by factors outside Fazvella's reasonable control, including:
- Shipping carrier delays
- Customs clearance
- Public holidays
- Weather conditions
- Incorrect or incomplete delivery information
- Unexpected logistical disruptions
- Events beyond our reasonable control
Fazvella is not responsible for delays caused by circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information when placing an order.
Additional customs duties, import charges, taxes, or other charges imposed by the destination country may be the customer's responsibility where applicable.
6. Intellectual Property
All content available through the Fazvella website and Services, including but not limited to:
- Fazvella trademarks and logos
- Product names
- Text
- Product descriptions
- Images
- Graphics
- Videos
- Audio
- Website designs
- Layouts
- Product reviews
- Page designs
- Marketing materials
is owned by or licensed to Fazvella or its respective rights holders and may be protected by applicable intellectual property laws.
You may use the website for personal and lawful shopping purposes only.
You may not, without prior written permission from Fazvella:
- Copy or reproduce our content.
- Modify or distribute our content.
- Reproduce our product images or marketing materials for commercial purposes.
- Create derivative works from our website content.
- Republish or commercially exploit our content.
- Use Fazvella trademarks or branding without authorization.
All rights not expressly granted under these Terms are reserved by Fazvella and the applicable rights holders.
7. Third-Party Services and Tools
Fazvella may use third-party services, applications, payment providers, shipping providers, analytics tools, or other technologies to operate and improve our Services.
Certain third-party services may have their own terms and privacy policies.
Your use of third-party services may therefore be subject to the terms and policies of those providers.
Fazvella is not responsible for the independent operation, availability, policies, or practices of third-party services that we do not control.
We may introduce additional tools, features, or services in the future. Any such additions will also be subject to these Terms unless otherwise stated.
8. Third-Party Links
Our website may contain links to websites, applications, or services operated by third parties.
These links may be provided for convenience or additional information.
Fazvella does not control and is not responsible for the content, availability, security, policies, or practices of third-party websites.
If you access a third-party website through a link on Fazvella, you do so at your own risk.
We recommend reviewing the applicable terms and privacy policies of any third-party website before providing personal information or making a purchase.
9. Relationship with Shopify
Fazvella's online store is powered by Shopify, which provides the e-commerce platform used to operate our Services.
However, purchases made through the Fazvella store are transactions between you and Fazvella.
Shopify is not responsible for the products sold by Fazvella or for the transactions between you and Fazvella.
By using our Services, you acknowledge that Shopify and its affiliates are not responsible for any aspect of the products, orders, shipping, refunds, or other transactions between you and Fazvella, except where required by applicable law.
10. Privacy
Your use of our Services is also subject to our Privacy Policy.
Information collected through our website may be processed by Fazvella, Shopify, payment providers, shipping providers, and other service providers as necessary to operate our store, process orders, provide customer support, and deliver our Services.
Please review our Privacy Policy for information about how personal information is collected, used, stored, and shared.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
11. Customer Feedback and Reviews
If you voluntarily submit reviews, comments, suggestions, photographs, testimonials, feedback, or other content to Fazvella (collectively, “Feedback”), you grant Fazvella permission to use, reproduce, display, publish, modify, and distribute that Feedback for legitimate business and marketing purposes, subject to applicable law.
You represent that:
- You own or have the necessary rights to submit the Feedback.
- Your Feedback does not violate the rights of another person or business.
- Your Feedback is not unlawful, misleading, defamatory, abusive, or otherwise inappropriate.
- Your Feedback does not contain malicious software or harmful code.
Fazvella reserves the right to remove Feedback that we reasonably believe violates these Terms or applicable law.
12. Errors and Inaccuracies
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Product availability
- Pricing
- Promotions
- Shipping charges
- Delivery estimates
- Product specifications
Fazvella reserves the right to correct such errors, update information, or cancel affected orders where appropriate.
If an order is affected by a significant error, we will make reasonable efforts to notify the customer and provide an appropriate resolution.
13. Prohibited Uses
You may use Fazvella's Services only for lawful purposes.
You must not use our website or Services to:
- Violate applicable laws or regulations.
- Commit fraud or engage in deceptive activities.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the operation or security of our website.
- Upload or transmit viruses, malware, or malicious code.
- Impersonate another person or business.
- Provide false or misleading information.
- Infringe intellectual property rights.
- Harass, threaten, abuse, or harm our employees, representatives, customers, or other persons.
- Use automated systems to interfere with or improperly access our Services.
- Scrape, copy, reproduce, or extract website content for unauthorized commercial purposes.
- Attempt to bypass security or access restrictions.
- Use our Services for any unlawful or fraudulent purpose.
Fazvella reserves the right to restrict, suspend, or terminate access to our Services where we reasonably believe that these Terms have been violated.
14. Automated Agents
You may not use automated software, bots, agents, crawlers, or similar technologies to access, interact with, scrape, extract, or manipulate our Services in a manner that violates these Terms or interferes with the operation of our website.
Fazvella may use reasonable technical measures to limit or prevent unauthorized automated access.
15. Termination
Fazvella reserves the right to suspend or terminate your access to our Services where permitted by applicable law, including where you violate these Terms or engage in fraudulent, abusive, or unlawful activity.
Termination does not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.
16. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Fazvella website and Services are provided on an “as available” and “as is” basis.
We do not guarantee that:
- The website will always be available.
- The website will be completely error-free.
- Product information will always be free from typographical or technical errors.
- The Services will always operate without interruption.
- Delivery estimates will always be met.
Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, or protections that cannot legally be excluded or limited under applicable law.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Fazvella and its applicable owners, employees, affiliates, service providers, contractors, and partners will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our website or Services, except where such liability cannot legally be excluded.
Nothing in these Terms limits liability that cannot legally be limited under applicable law, including any mandatory consumer protections.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, and reasonable costs arising from your violation of these Terms, your unlawful use of our Services, or your violation of the rights of another person or business.
This provision does not limit any rights or protections that cannot legally be limited under applicable law.
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue to remain in effect.
20. Waiver and Entire Agreement
If Fazvella does not immediately enforce any provision of these Terms, that does not mean that Fazvella has waived its right to enforce that provision in the future.
These Terms, together with our other applicable policies and terms referenced on our website, constitute the agreement governing your use of our Services, subject to any mandatory rights provided by applicable law.
21. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.
Fazvella may transfer or assign its rights and obligations where permitted by law.
22. Governing Law
These Terms shall be interpreted and applied in accordance with the laws applicable to Fazvella and the jurisdiction in which Fazvella operates, subject to any mandatory consumer protection laws that apply to customers in their place of residence.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws applicable to them.
23. Headings
The headings used throughout these Terms are provided for convenience only and do not affect the meaning or interpretation of the provisions.
24. Changes to These Terms
Fazvella may update or modify these Terms of Service from time to time.
The latest version will always be made available on this page, together with the applicable “Last Updated” date.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
25. Contact Information
If you have questions, concerns, or requests regarding these Terms of Service, please contact Fazvella Customer Support.
Fazvella
Email: fazvella@gmail.com
WhatsApp: +971 56 678 1198
Customer Support Hours:
Monday – Saturday
10:00 AM – 10:00 PM UAE Time (GST)
Customer Support: UAE & Saudi Arabia
We are happy to assist you with questions regarding our products, orders, delivery, returns, refunds, or these Terms of Service.