Shipping policy

Last Updated: September 8, 2026

At FAZVELLA, we aim to make your shopping experience simple, reliable, and convenient. We currently serve customers in the United Arab Emirates (UAE) and Saudi Arabia (KSA).

Please review the following shipping information before placing your order.

1. Shipping Destinations

We currently ship to addresses within:

  • 🇦🇪 United Arab Emirates
  • 🇸🇦 Saudi Arabia

Shipping availability may vary depending on the product and delivery address.

2. Order Processing

Orders are normally processed within 1–3 business days after successful payment.

Orders placed during weekends, public holidays, promotional periods, or periods of exceptionally high demand may require additional processing time.

Once your order has been shipped, tracking information will be provided when available.

3. Estimated Delivery Times

Delivery times depend on your location, product availability, and selected shipping method.

🇦🇪 United Arab Emirates

Estimated delivery: 3–7 business days

🇸🇦 Saudi Arabia

Estimated delivery: 4–10 business days

These are estimated timeframes and are not guaranteed delivery dates. Deliveries to remote or less-accessible areas may require additional time.

4. Shipping Charges

Shipping charges are calculated based on your delivery location, order, products, and available shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

If FOZVELLA offers a free-shipping promotion, the applicable terms and minimum order requirements will be displayed during the promotion.

5. Order Tracking

When tracking information is available, it will be provided using the contact information associated with your order.

Please allow some time for the courier's tracking system to update after your order has been shipped.

If your tracking information has not been updated for several business days, please contact our customer support team.

6. Delivery Address

Please ensure that your shipping information is accurate and complete before placing your order.

FOZVELLA is not responsible for delays or failed deliveries resulting from:

  • Incorrect or incomplete addresses
  • Missing apartment, building, or unit information
  • Incorrect phone numbers
  • Incorrect postal information
  • The customer being unavailable to receive the package
  • Refusal of delivery
  • Failure to respond to the courier

If you notice an incorrect address immediately after placing your order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed once order processing has begun.

7. Delayed Orders

Occasionally, delivery may take longer than the estimated timeframe due to circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Customs or regulatory procedures
  • Incorrect delivery information
  • Remote-area delivery
  • Unexpected transportation disruptions

We appreciate your patience if your order experiences an unexpected delay.

8. Customs, Duties & Taxes

Depending on the product, destination, and applicable regulations, additional customs duties, taxes, or other charges may apply.

Any applicable charges collected by FAZVELLA during checkout will be displayed before payment where applicable.

If a third-party authority or carrier requires additional charges after shipment, responsibility for those charges will depend on applicable laws, the shipping arrangement, and the terms of your order.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact FOZVELLA customer support as soon as possible.

We may request photographs or other information to help investigate the issue with the shipping carrier.

10. Missing or Lost Packages

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will work with the relevant delivery provider to investigate the shipment.

Please note that tracking information may sometimes show a package as delivered before it is physically located. In such cases, please first check with household members, building reception, security, or nearby safe delivery locations before contacting us.

11. Multiple Products in One Order

If your order contains multiple products, they may be shipped separately depending on product availability, warehouse location, or fulfillment arrangements.

You may therefore receive multiple packages for a single order.

12. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

Once an order has entered processing or has been shipped, we may be unable to make changes or cancel the shipment.

13. Delivery Attempts

The courier may make one or more delivery attempts depending on its procedures.

If the courier cannot complete delivery because the recipient is unavailable, the address is incorrect, or delivery is otherwise unsuccessful, additional delivery arrangements may be required.

Additional fees may apply where imposed by the carrier.

14. Contact Us

If you have questions about your order or shipping, please contact the FAZVELLA customer support team through our Contact Us page.

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.